You will be logged off in seconds due to inactivity. Continue using FPCheck.

FAQ


What happens to the applicant's personally identifiable information?

The applicant's personally identifiable information, also known as PII, is stored and protected on secure servers. It is commonly used in these ways:

  1. A portion of the PII is transmitted to the fingerprint scanning location in order to help verify the applicant's identity. PII is not stored on the fingerprint scanning computer.
  2. When the transaction is submitted to SWFT, PII is included according to transaction requirements. The transaction is delivered in the manner specified by SWFT.
  3. Administrators of the FPCheck system occasionally access PII to verify, update, backup, or otherwise securely manage the PII.

Less common uses and more information about the PII can be found in i3's Privacy Policy. Our privacy policy is also available by clicking the link at the bottom of any FPCheck web page.

How is the price calculated?

The actual price of a fingerprint transaction is not determined until the transaction has been submitted to the security officer. The price displayed on the Fingerprint Checks page is an estimate based on what is known about the possible scan locations, submission fees, and the fees for additional printed cards at the time of enrollment.

Can a fingerprint card be submitted?

Yes. Some scan locations have the ability to submit ink and paper fingerprint cards. The instructions on the enrollment receipt will tell the aplicant what to do with the fingerprint cards.

If there are no scan locations near the applicant that have this capability, inked fingerprint cards can be mailed to i3, where the card will be scanned and submitted. Additional fees apply.

How does an enroller complete a fingerprint check through FPCheck?

Follow this simple process:

  1. Click on the "Start new fingerprint check" button.
  2. Enter the applicant's identification and demographic information.
  3. Print the enrollment receipt.
  4. Instruct the applicant to follow the instructions on the enrollment receipt.

What forms of photographic identification are acceptable?

State-issued driver's licenses, passports, and other valid government-issued photographic identification are the acceptable forms of photographic identification.

Does the applicant have to schedule an appointment for fingerprinting?

Whether or not an appointment is required depends on the fingerprint scanning location.

What if the applicant lost their enrollment receipt?

Reprint the enrollment receipt. To print another copy of the enrollment receipt, go to fingerprint checks and find the transaction. Click the transaction ID to view the transaction details. Click "Print Enrollment Receipt".

If you cannot find the transaction in the list of your fingerprint checks, the transaction has expired and a new enrollment will have to be completed for this applicant.

The applicant is missing fingers or has a condition that does not allow certain fingers to be printed - is this a problem?

No. These conditions can be handled at the fingerprinting location; although, we recommend that if both hands are completely unprintable, the applicant should request dispensation from having to submit a fingerprint background check. For more information on this last condition, contact us at support@fpcheck.com.

Are we charged for applicants who are enrolled but never have their fingerprints scanned?

No. Your organization is charged after the applicant's fingerprints have been submitted.

How will I know when fingerprints have been processed by i3?

You can view the status of the fingerprint transaction from the Fingerprint Checks page on your FPCheck account. After demographic information has been entered and processed, the status of the transaction will be "Fingerprinting", indicating that fingerprints have not yet been scanned.

Who can I call or contact regarding other questions?

Email us at support@fpcheck.com or call (540) 443-6500.

Version: December 4, 2013